Frequently Asked Questions




You will be seen by a licensed Physical Therapist for an evaluation. Please bring all reports if applicable as well your insurance cards and a list of medication (if any) with you. Please anticipate the initial examination to be 45 minutes to 1 hour long. Arriving 5-10 mins early to sign in and complete all the paperwork as and if needed by your insurance company.  

Your First Visit
Follow-Up Visits

During your follow up appointments, you will work with either the Physical Therapist (PT) or a Licensed Physical Therapy Assistant (PTA). For continuity, you will work with the same PT or PTA for all of your appointments. Follow-up appointments are 30 minutes in length.

How do I make an appointment for physical therapy?

The process is generally very simple. Call or email our office. If you are paying cash, a few simple questions is all we require. If you would like us to bill your insurance company, make sure you have that information available. We will verify what your insurance company needs for reimbursement, then contact you to inform you of what is required. 

Insurances we accept:

PPO Contracts

  • Blue Cross

  • Blue Shield

  • Humana

  • Cigna

  • United Healthcare


Additional Insurances:

  • Medicare

  • Tricare

  • Tricare for Life

  • TriWest VA


HMO Contracts: (through Meritage Medical Group and St. Joseph Medical Group)

  • Aetna

  • Blue Cross

  • Blue Shield

  • Cigna

  • SCAN (Senior Plan)

  • United Health Care

  • Western Health Advantage (Senior Plan)


If you have any questions about your insurance plan or billing, feel free to contact us and we are more than willing to help. 

Telehealth Services
If I am having home care, can I still come to outpatient physical therapy?

Unfortunately, we can not see a patient that is currently under any sort of Home Care or Home Physical/Occupational Therapy. Insurance companies do not cover both services at the same time. You need to be discharged from Home Care or Home PT/OT before beginning out-patient physical therapy.

Due to the Covid-19 pandemic, we are now offering telehealth services via Zoom. All patients should confirm that they are eligible for telehealth services through their insurance provider before requesting this service. If you need help confirming your eligibility we would be happy to help you navigate this process. 

Cancellation and No Show Policy

A cancellation with less than 24 hour notice, arriving 15 minutes after appointment time, or missing appointment will result in a charge of $50.00. An intake form is provided during your first appointment that provides this information. 

How do I know if my insurance will pay for physical therapy?

As a courtesy to our patients, we will verify your insurance policy coverage prior to your initial examination. Depending on your insurance plan, you may have a copay, deductible, annual cap on number of visits, etc.


If your plan does have a high deductible, we will collect for the initial examination and revisits until the deductible is met.  We will be billing your insurance for your services.  


All uncovered charges are the responsibility of the individual and payable to the office at time of service.

We encourage all of our patients to check with individual's policy to be well informed of their benefits as well to avoid any surprises.







Covid-19 updates

During this time, masks are required by all visitors, patients, and staff members while in the clinic. Unfortunately, there are no exceptions to this rule.

All staff members are now fully vaccinated against Covid-19.